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CRM: Big Brother Watching?
Why do some sales people view a CRM application as “Big Brother Watching?” CRM, or Customer Relationship Management, software has changed rapidly over the last 5 years. I remember when it was just a contact management system that sales people used to enter prospect or customer contact information. A contact repository if you will. A system used to capture basic company and contact information with an occasional note entered for a phone call, email, or site visit. Oh and let us not forget about the opportunity pipeline, “if” the sales person was even logging these into the system.
Netbreeze Acquisition Boosts Microsoft Dynamics CRM
Microsoft’s recently announced that they have acquired the Swiss social media analytics and monitoring solutions provider Netbreeze. Netbreeze specializes in social consumer relationship management and Microsoft will look to integrate Netbreeze’s strength in multi-lingual, social monitoring analysis with Dynamics CRM.
Dynamics GP on Windows Azure set for June
Microsoft Dynamics GP is coming to Windows Azure in June; Microsoft confirmed this at this year’s Convergence event. This new deployment option will offer what you would expect from an enterprise-grade cloud service – stability, protection, security and the ability to scale and grow. Microsoft has referred to the Azure service as being elastic and the fact that it can grow without adding servers will be great for partners.
Improving your SQL Server’s performance – Part 2
By change some default SQL Server settings you can increase performance. The first two changes will provide performance increases when restoring SQL backups and looking pages in memory.
I Love Convergence
Convergence started out as a 100 person event held in 1997 in Orlando, Florida, and has grown to the 12,000 attendee event it is today. The idea for the event came from Doug Burgum (The Great Plains Software founder and CEO) as a way to get closer to customers and build a true community of developer, partner and customers.
Microsoft’s 2013 Release Calendar
Microsoft is known for making big announcements at Convergence every year and this year was no different! The most anticipated announcement was the release of Microsofts’ Product Roadmap. The product roadmap outlined Microsoft’s aggressive strategy to commit resources toward the development of that they will be embracing cloud computing, devices and servicesto support channel partners and their customer base.
Setting SQL Server Database Compatibility level for all databases
Setting the database compatibility level for a couple of SQL Server databases can be a simple task. But what if you had 30 or 40 databases? For those of you with a lot of databases, he is a simple step by step process to update the compatibility level to version 11 (SQL Server 2012).
Tips and Tricks: Excel
This month’s Excel tips and tricks will help you work quicker. By looking at two parts of the same spreadsheet at the same time, it can help prevent losing a spreadsheet you forgot to save, and provides a quick and easy way to identify duplicate cells.
CRM Support for Your iPad® and Yammer
Microsoft has released the December 2012 update from Dynamics CRM Online. This optional update brings new Apple® iPad® and Yammer support to an already feature-rich product. The new iPad® features were designed with the sales representatives who need to get work done from the road, while they are on sales calls, in mind. Microsoft has eliminated pop-up windows from the user interface and made it simpler to use with the touch screen. You will log in to the online application through the web browser from the iPad® as you would from a laptop or desktop.
