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CRM: Big Brother Watching?

Why do some sales people view a CRM application as “Big Brother Watching?”  CRM, or Customer Relationship Management, software has changed rapidly over the last 5 years.  I remember when it was just a contact management system that sales people used to enter prospect or customer contact information. A contact repository if you will.  A system used to capture basic company and contact information with an occasional note entered for a phone call, email, or site visit. Oh and let us not forget about the opportunity pipeline, “if” the sales person was even logging these into the system.

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Netbreeze Acquisition Boosts Microsoft Dynamics CRM

Microsoft’s recently announced that they have acquired the Swiss social media analytics and monitoring solutions provider Netbreeze.  Netbreeze specializes in social consumer relationship management and Microsoft will look to integrate Netbreeze’s strength in multi-lingual, social monitoring analysis with Dynamics CRM.

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Dynamics GP on Windows Azure set for June

Microsoft Dynamics GP is coming to Windows Azure in June; Microsoft confirmed this at this year’s Convergence event.  This new deployment option will offer what you would expect from an enterprise-grade cloud service –  stability, protection, security and the ability to scale and grow.  Microsoft has referred to the Azure service as being elastic and the fact that it can grow without adding servers will be great for partners.

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I Love Convergence

Convergence started out as a 100 person event held in 1997 in Orlando, Florida, and has grown to the 12,000 attendee event it is today.  The idea for the event came from Doug Burgum (The Great Plains Software founder and CEO) as a way to get closer to customers and build a true community of developer, partner and customers.

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Microsoft’s 2013 Release Calendar

Microsoft is known for making big announcements at Convergence every year  and this year was no different!  The most anticipated announcement was the release of Microsofts’ Product Roadmap.  The product roadmap outlined Microsoft’s aggressive strategy to commit resources toward the development of that they will be embracing cloud computing, devices and servicesto support channel partners and their customer base.

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Tips and Tricks: Excel

This month’s Excel tips and tricks will help you work quicker. By looking at two parts of the same spreadsheet at the same time, it can help prevent losing a spreadsheet you forgot to save, and provides a quick and easy way to identify duplicate cells.

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