How To Process A Sales Return On A Sales Invoice

1.     Create a sales batch : go to Sales / transactions / Sales Batch
2.     Go to transactions
3.    Type/Type ID = Return / Return
4.    Document No : Auto populate
5.     Customer ID = select the cust number
6.    Date = return date
7.  Go to Additional and select Create Return 
8.  Type ID = RTN
9.  Reason Code = you can create reason codes if you want (not a required field)
10.  Customer ID = This will populate from the header
11.  Origin / Sales Document = use the look up to select the sales document
12.  Select the document id and select
13. heck the items that you want to return you do not have to mark everything
14. You can also change the Return Quantity if only a partial return
15. Select post
16.  Save the return
17. Close the Sales transaction entry window
18. Open the Sales batch / Sales / transactions / Sales Batches
19. Select the return batch
20.  Post
21. Apply the return to the original invoice
22.  Sales / Transactions / Apply Sales Documents
23. Customer ID = The customer you entered the return under
24. Type = Returns
25. Document No = User the lookup and select the return that you created
26.  In the bottom select the invoice that the return is for
27. Select OK
28. This process simply removed the receivable from the customer these steps do not open the original Sales order.  Once a Sales order is processed to an invoice there is no way to open that order.
29. To create a new invoice for the correction you can copy the Sales order into a new order for what was returned and create a new invoice from there.
30. Open the Sales batch / Sales / transactions / Sales Batches
31. Create a new batch for the new order
32. Select transactions
33. Type / type id = Order /
34. Document No = auto fill
35. Customer ID = the customer for the order
36. Date = order date
37. Go to Actions / Copy
38.  Document Number = the order you want to copy
39. Mark any info on the bottom that you want to copy over
40.  Select Copy
41.  The order will be created
42. You will see a yellow triangle on the lines under qty ordered
43. You need to open the blue arrows to expand the item detail and if you do not need to purchase the item you can put the qty to invoice = qty ordered and qty fulfilled = qty ordered.  If you want to purchase these items you can make qty to invoice = 0 qty to back order = qty ordered.
44.  Save your SO
45. You now have a SO that you can purchase / invoice

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COLLEEN WILLIAMS |COO, Consultant Lead

Colleen graduated with a Bachelors of Science Degree in Accounting from California State University San Bernardino. She has extensive accounting experience over the past years working as staff accounting and controller. Colleen has over 10 years Great Plains experience which includes many implementations for private companies. She also has extensive experience with Business Intelligence, budgeting and report writing while working on BI360, QuickBooks, Oracle, PeopleSoft, Timberline and Solomon. Colleen has worked in various industries that include: real estate, property management, timeshare sales, publishing and insurance. These various industries have given her the necessary experience to handle large company consolidations and report writing, budgeting and forecasting, project accounting, sales invoice processing, and fixed assets.