On Demand Webinar: Empowering Your Customer’s Journey via CRM and Parature

American Express Customer Service Barometer, 98% of consumers said getting a satisfactory answer or being connected to someone knowledgeable was an important prerequisite to a great customer experience. In this on-demand webinar, KTL Solutions experienced CRM consultant Scott Florance we will share best practices around knowledge for customer service and how customer-centric organizations are using Parature to empower their employees and customer with the right knowledge at the right time to increase first contact resolution and customer satisfaction.